Privacy policy
At Done (actually), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website or get in touch with us.
Our website is www.doneactually.com.
1. Who we are
Done (actually) is a UK-based consultancy initiative specialising in change management, communications and capability building.
Our website is operated from London, United Kingdom.
For the purposes of UK data protection law, Liberty York is the data controller responsible for personal information collected through this website.
Contact details
Done (actually)
Data controller: Liberty York
Location: London, United Kingdom
Email: info@doneactually.com
If you have any questions about this policy or how your personal information is handled, please contact us using the details above.
2. Information we collect
We collect personal information when you visit our website or contact us.
Information you provide directly
When you contact us through our website or by email, we may collect:
Your name
Your email address
Your telephone number, if provided
Your organisation or job title, if provided
The contents of your message or enquiry
Any other information you choose to share with us
We use this information to respond to your enquiries and manage our professional communications.
Information collected automatically
Our website is hosted by Squarespace.
When you visit our website, Squarespace may automatically collect certain technical information, including:
Information about your browser, network and device
Your IP address
Web pages you visited before arriving at our website
Pages you view while using our website
Information about how you interact with our website
The date and time of your visits
This information helps Squarespace operate, secure and improve its services and allows us to understand how visitors use our website.
For more information, please see Squarespace's Privacy Policy.
3. How we use your information
We use personal information for the following purposes:
Responding to enquiries
To respond when you contact us, request information or express an interest in working together.
Discussing potential services
To understand your requirements and discuss potential consulting services or collaborations.
Managing professional relationships
To maintain relevant correspondence with people who contact us and manage ongoing professional relationships.
Improving our website
To understand how visitors use our website and identify opportunities to improve its content, performance and usability.
Meeting legal obligations
To comply with applicable legal and regulatory requirements.
We do not currently operate a newsletter or marketing mailing list. If this changes, we will update this policy and ensure that any marketing communications comply with applicable data protection requirements.
4. Our legal basis for processing personal information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we rely on:
Legitimate interests: Where processing is reasonably necessary to operate and develop Done (actually), respond to enquiries, manage professional relationships or improve our website, provided these interests are not overridden by your rights and freedoms.
Contractual necessity: Where processing is necessary to take steps towards entering into a contract with you or to fulfil an existing contract.
Consent: Where we ask for your permission to use your personal information for a particular purpose, including certain uses of cookies.
Legal obligations: Where processing is necessary to comply with applicable laws or regulations.
Where we rely on consent, you may withdraw it at any time.
5. Website hosting and analytics
Our website is hosted by Squarespace.
Squarespace collects certain information about visitors to support website functionality, security and analytics.
This may include information about:
Your browser, network and device
Your IP address
Pages you visit
Links and buttons you click
How you navigate through our website
The date and time of your visits
The website or source that referred you to us
We use Squarespace's built-in analytics functionality to understand website traffic and improve the visitor experience.
We do not currently use additional third-party analytics services.
Where analytics technologies require consent under applicable law, we will obtain that consent before using them.
You can learn more about how Squarespace processes personal information in its Privacy Policy.
6. Cookies
Our website uses cookies and similar technologies provided by Squarespace.
Cookies are small files stored on your device that help websites function, remember preferences and understand how visitors interact with their content.
Depending on our website configuration, these may include:
Essential cookies
Cookies necessary for the website to function correctly, maintain security and provide services requested by visitors.
Analytics and performance cookies
Cookies that help us understand how visitors interact with the website and identify opportunities for improvement.
Where required by law, we will ask for your consent before using non-essential cookies.
You can manage cookies through your browser settings and, where available, through the cookie preferences provided on our website.
For more information about the cookies Squarespace uses, please visit the Squarespace Help Centre.
7. Contact forms and enquiries
When you submit information through a contact form on our website, we collect the information you choose to provide.
We use this information to:
Respond to your message
Understand your enquiry
Discuss potential services or collaborations
Maintain relevant records of our communications
Information submitted through our website may be processed and stored by Squarespace, our website hosting provider, and may be delivered to our email inbox.
We do not use information submitted through contact forms for unrelated purposes without an appropriate legal basis.
8. How we share your information
We do not sell your personal information.
We share personal information with Squarespace where necessary to host and operate our website, process contact form submissions and provide website analytics.
Information you submit through our website may also be stored in our business email service to enable us to respond to your enquiry and maintain relevant correspondence.
We may disclose personal information where required by law or where necessary to establish, exercise or defend legal claims.
We seek to ensure that personal information is shared only where appropriate and subject to relevant data protection safeguards.
9. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
We generally keep information submitted through website enquiries for up to 12 months after our last interaction.
If an enquiry develops into an ongoing professional relationship, we may retain relevant information for longer while that relationship remains active.
Information may also be retained for longer where necessary to meet legal obligations or establish, exercise or defend legal claims.
We periodically review the personal information we hold and delete it when it is no longer needed.
Website analytics information is retained in accordance with Squarespace's applicable retention arrangements.
10. How we protect your information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
Our website is hosted by Squarespace, which provides security measures designed to protect information processed through its platform.
We also take reasonable steps to restrict access to personal information and use reputable service providers.
However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.
11. International data transfers
Squarespace and other technology providers involved in operating our website and communications may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we seek to ensure that appropriate safeguards are in place, as required by applicable data protection law.
These may include transfers to countries recognised as providing adequate data protection or the use of approved contractual safeguards.
For further information about Squarespace's data processing practices, please refer to Squarespace's Privacy Policy.
12. Your data protection rights
Under the UK General Data Protection Regulation (UK GDPR) and applicable data protection legislation, you have certain rights regarding your personal information.
Depending on the circumstances, these include:
Access: Request a copy of the personal information we hold about you.
Correction: Ask us to correct inaccurate or incomplete information.
Deletion: Request that we delete your personal information in certain circumstances.
Restriction: Ask us to restrict how we process your information.
Objection: Object to certain uses of your personal information, including processing based on legitimate interests.
Data portability: Request the transfer of certain personal information to you or another organisation.
Withdrawal of consent: Withdraw your consent where we rely on it to process your information.
These rights are subject to applicable legal conditions and exceptions.
To exercise any of these rights, please contact us at info@doneactually.com.
We will respond in accordance with applicable data protection requirements.
You also have the right to raise a concern with the UK's Information Commissioner's Office (ICO).
Website: www.ico.org.uk
We would appreciate the opportunity to address any concerns directly before you contact the ICO.
13. Third-party websites and services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of websites operated by other organisations.
We encourage you to review their privacy policies before providing personal information.
14. Changes to this policy
We may update this Privacy Policy periodically to reflect changes to our website, activities, technology providers or legal obligations.
Any updates will be published on this page, together with a revised date.
We encourage you to review this policy occasionally to stay informed about how we handle personal information.
15. Contact us
If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal information is handled, please contact:
Done (actually)
Attn: Liberty York
London, United Kingdom
Email: info@doneactually.com
Website: www.doneactually.com